At JOTEX ("we", "us"), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, share, and protect your personal data when you visit this website or contact us. It is prepared in accordance with the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 9/2/1443H and its amendments, its Implementing Regulations, and the other applicable laws and regulations of the Kingdom of Saudi Arabia.
Who We Are
JOTEX, located in the Industrial City, Al Kharj, Kingdom of Saudi Arabia, is the controller of the personal data collected through this website. Contact: info@jotexpaints.com or +966 9200 199 914.
Personal Data We Collect
Contact and inquiry data you submit through our forms: full name, mobile number, company name, job title, selected product, quantity, and city.
Communication data: the messages and information you send us by email or phone.
Technical data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies as described in our Cookie Policy.
Purposes of Processing
To respond to your inquiries and quotation requests and to follow up with you.
To provide product information and technical documents you request.
To operate, secure, and improve our website and services.
To comply with our legal and regulatory obligations.
Consent
We process your personal data based on your consent, which you give when you submit a form or accept cookies, or on another legal basis permitted by the Personal Data Protection Law. You may withdraw your consent at any time by contacting us, without affecting processing already carried out before withdrawal.
Sharing of Personal Data
We do not sell your personal data. We may share it only with service providers who help us operate the website and communicate with you, under appropriate obligations of confidentiality and security, and with government authorities when required by law.
Transfer of Data Outside the Kingdom
Some of our service providers, such as website hosting, may be located outside the Kingdom. We transfer personal data outside the Kingdom only in accordance with the Personal Data Protection Law, its Implementing Regulations, and the safeguards they require.
Retention and Destruction
We keep personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law, and then we destroy it securely.
Your Rights
Under the Personal Data Protection Law, you have the right to:
Be informed about how your personal data is collected and used.
Access your personal data and obtain a copy of it.
Request correction or completion of inaccurate or incomplete data.
Request destruction of your personal data when it is no longer needed, subject to legal requirements.
Withdraw your consent at any time.
To exercise these rights, contact us at info@jotexpaints.com. We will respond within the period set by the applicable regulations.
Data Security
We apply appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access. In the event of a personal data breach, we will notify the Saudi Data and AI Authority (SDAIA) and the affected individuals as required by law.
Children
This website is not intended for persons under 18 years of age, and we do not knowingly collect their personal data.
Changes to This Policy
We may update this policy from time to time. The latest version is always available on this page.
Contact and Complaints
For any privacy-related questions or requests, contact us at info@jotexpaints.com. You may also submit a complaint to the Saudi Data and AI Authority (SDAIA), the competent authority for personal data protection in the Kingdom.