This policy explains how JOTEX handles the supply, delivery, and return of its products. It applies to orders confirmed in writing by JOTEX and is subject to the laws and regulations of the Kingdom of Saudi Arabia, including the consumer protection and e-commerce provisions where they apply. Nothing in this policy limits any right you have under those laws.
Orders and Quotations
Orders are processed only after a written quotation and a written order confirmation from JOTEX.
Prices are quoted in Saudi Riyals (SAR) unless agreed otherwise in writing, and are subject to Value Added Tax as required by law.
Product specifications, quantities, and prices are stated in the quotation and the order confirmation.
Delivery
Delivery location, estimated delivery time, and delivery costs are agreed in writing for each order.
Estimated delivery dates are not guaranteed and may change due to circumstances outside our control.
Please inspect the goods on receipt and notify us promptly in writing of any damage, shortage, or discrepancy, with photos and the order reference.
Returns and Replacements
Products that are defective, damaged in transit, or different from the confirmed order will be replaced, credited, or refunded as agreed with you and in accordance with applicable law.
Opened or used products, and products tinted or made to a customer's specification, cannot be returned unless they are defective.
Returned products must be reported within the period stated in the order confirmation and approved by JOTEX before they are sent back.
Refunds
Approved refunds are made using the original payment method, or as agreed in writing, within a reasonable period after we receive and inspect the returned products and in line with applicable regulations.
Safe Storage and Use
Products must be stored, handled, and applied according to the product Technical Data Sheet (TDS) and Material Safety Data Sheet (MSDS). Claims arising from misuse or from not following these documents may not be accepted.
Contact Us
For delivery or return requests, contact us at info@jotexpaints.com or +966 9200 199 914.